Privacy Policy
Effective Date: March 2025
1. Introduction
This Privacy Policy outlines PropVault's policies and procedures regarding the collection, use, and disclosure of personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.
At PropVault, our clients come first. While we strive to deliver an excellent service to our clients, and ensure we protect your privacy and keeping your information safe. Your information security is paramount to us.
We also have Online Terms & Conditions that applies to use of websites and other online interactions.
2. Commitment to Privacy
PropVault and its subsidiaries and affiliates in Australia (collectively referred to as "we", "us", or "PropVault") are committed to managing personal information in accordance with the APPs and other applicable privacy laws.
3. Collection of Personal Information
3.1. We collect information in the following manner
- 3.1.1. From you directly;
- 3.1.2. From your authorised agents;
- 3.1.3. When interacting with our apps or website.
3.2. We collect personal information from various groups of individuals, including clients, prospective clients, prospective employees, and other individuals who interact with PropVault on a commercial basis.
3.3. The type of personal information collected will vary depending on the circumstances and the kind of service requested but typically includes names, contact details, buyers agent’s business details such as ABN, license numbers and other relevant information.
3.4. We may also need to collect personal information about other individuals from you (such as family members linked to your account). We may seek their consent before we set up a joint account.
3.5. Information about the products and services you have with us or our business partners.
3.6. Information about your interests, preferences, and opinions on the product and service that is of interest to you.
3.7. Information relating to your browsing or viewing history, habits and preferences (including via our property apps ). This includes browser or device information such as location information, IP addresses, cookie IDs, advertising IDs and other unique identifiers, as well as content and service metrics.
3.8. Any other data that is required for administrative purposes such as account and payment information.
4. Use of Personal Information
4.1. PropVault collects personal information reasonably necessary to conduct business, assess and manage our client's needs, and provide services, including and not limited to sending personalised offers and recommendations based on your preferences, facilitating communication between you and buyers' agents and complying with legal obligations.
4.2 We may also use information to fulfil administrative functions, such as billing, entering into contracts, and managing client relationships.
4.3.Personal information may be used for market research purposes and to innovate our delivery of products and services.
5. Interaction via the Internet
5.1. You may visit our websites without identifying yourself. If you provide your contact details in an enquiry, any personal information you provide will be managed in accordance with this Privacy Policy.
5.2. Our websites use cookies to manage customised settings and deliver content. We collect certain information such as device type, browser type, IP address, and pages accessed on our websites.
6. Storage and Security of Personal Information
6.1. PropVault stores information in secure databases, including trusted third-party storage providers based in Australian borders to ensure data sovereignty. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
6.2. Google user data (Gmail integration) PropVault allows users to optionally connect their Google account to sync Gmail activity into contact records.
• Data Access and Use: Our system syncs limited Gmail metadata, including email subject, date, and time. This data is used solely to provide a communication log within the PropVault platform. We do not access, read, or store email body content or attachments.
• Data Retention: Once synced, this Gmail metadata is retained as a static historical record within the user’s account. We do not modify or update this metadata after the initial sync. This data is retained for as long as the user maintains an active PropVault account.
• Data Deletion: We do not provide a feature to delete individual synced metadata records. However, all stored Google user data is permanently deleted from our databases when a user deletes their PropVault account or requests account closure via info@propvault.com.au.
7. Contact Us
7.1. If you have any concerns about the personal information we have requested or how we handle your personal information, please get in touch with us at info@propvault.com.au.
7.2. Marketing communications and consent
By creating an account, joining a waiting list, submitting a form, or otherwise providing your contact details to PropVault, you consent to us collecting and using your personal information to send service related communications and marketing communications, in accordance with our Privacy Policy and applicable Australian laws, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
Marketing communications may include product updates, feature releases, platform improvements, and information about services we believe may be relevant to you.
Consent to receive marketing communications may be: express, where you actively opt in, or inferred, where you have provided your contact details in circumstances where it would be reasonable to expect such communications, including account creation, waiting list registration, or form submissions.
You may opt out of receiving marketing communications at any time by: using the unsubscribe link included in our emails, or contacting us at info@propvault.com.au.
Opting out of marketing communications will not affect our ability to send important operational, transactional, or service related communications necessary to administer and support your account.
All personal information is handled in accordance with our Privacy Policy. please get in touch with us at info@propvault.com.au.
7.2. Marketing communications and consent
By creating an account, joining a waiting list, submitting a form, or otherwise providing your contact details to PropVault, you consent to us collecting and using your personal information to send service related communications and marketing communications, in accordance with our Privacy Policy and applicable Australian laws, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
Marketing communications may include product updates, feature releases, platform improvements, and information about services we believe may be relevant to you.
Consent to receive marketing communications may be: express, where you actively opt in, or inferred, where you have provided your contact details in circumstances where it would be reasonable to expect such communications, including account creation, waiting list registration, or form submissions.
You may opt out of receiving marketing communications at any time by: using the unsubscribe link included in our emails, or contacting us at info@propvault.com.au.
Opting out of marketing communications will not affect our ability to send important operational, transactional, or service related communications necessary to administer and support your account.
All personal information is handled in accordance with our Privacy Policy.
8. Changes to this Privacy Policy
8.1. We will review and update this privacy policy from time to time, where necessary to reflect changes in applicable laws or in our privacy management practices.
8.2. Any changes will be posted on our website, and we encourage you to review this policy periodically.